If you have bought a product or availed a service and it has not met your expectations or has turned out to be defective, you can file a complaint in the consumer court against the seller or manufacturer, as the case may be. MyAdvo will help you file the consumer complaint in the appropriate forum through an expert consumer lawyer.
Before filing a Consumer complaint, sending a legal notice to the seller/ manufacturer acts as a final warning to resolve the issue. In case the dispute is still not resolved, you should then file a Consumer complaint. To send a legal notice first, click here.
Steps Involved in Consumer Case
Document Verification
You will be required to send scanned copies of documents pertaining to purchase of faulty product/ service for verification by a lawyer.
Complaint Drafting
The complaint will be drafted and shared with you for review and approval within 4 working days of receiving the documents.
Filing of Complaint
The complaint will be filed before the consumer court within 3 working days of approval of the draft.
Admission Hearing
The lawyer will make preliminary arguments before the court and get the complaint admitted.
Reply
The seller/ manufacturer, as the case may be, will file a reply to your complaint.
Hearing and arguments
The consumer court will conduct hearings in the matter. MyAdvo will keep you updated on the status of your case.
Judgment
The consumer court will deliver judgment in the matter.
Required Documents
Original invoice/ bill for purchase of product/ service
Proof of defect in the product/ service
All communications in forms of letters or emails sent to the seller/ manufacturer
Any other documents related to the product/ service
MyAdvo Assurance
Verified Lawyers
All the lawyers are thoroughly vetted with valid Bar Council ID
Fixed Quotes
No price-hassles later
Dedicated Case Manager
A personally-assigned Case Manager for timely updates of your case proceedings
100% Confidentiality
Your personal details are kept absolutely confidential
Frequently Asked Questions
Which is the appropriate forum to file athe consumer complaint?
What is a ‘defect’ in product or service?
What is the time limit for filing of a consumer complaint? Is it calculated from the date of purchase or from the date of realizing the defect in the product?
I bought a t-shirt from a nearby shop but it did not fit me well. I went back to return the t-shirt but the shopkeeper pointed towards a note in his shop which read- “Goods once sold will not be taken back”. I feel helpless. What do I do now?
I bought a smartphone which had a 1 year warranty to it. After about 8 months, it started giving problems. I asked the service centre to replace it but they said they would change a part instead. But even after changing the part, it was not working properly. I had to go to the service centre every month and they would change a part everytime. Now it has been a year and they are saying if I get a new part changed, I would have to pay for it since the phone is not covered in warranty. What should i do?
What are the reliefs I can seek from the Consumer Forum?
